A central source of truth for product feedback
Find out what your users need, who needs it, and why they need it. Collaborate internally and externally to make sure you're building the right things.
Log feedback without leaving Intercom
Don't make your users log into another app to submit feedback they have already given you in conversation. Simply track it on their behalf.
Gather feedback directly from users
Meet your users where they are: in your product. Easily gather feedback when and where your users are experiencing problems.
Stay on top of feedback activity
Receive a daily digest and real-time notifications of new feedback, comments, and likes, to ensure your team is on the same page. Identify who your most engaged users are from a feedback perspective, what things they've requested, and how many of those requests we've completed for them.
Close the loop
Know exactly who to reach out to when you complete a feature. Instead of sending an automated email, follow up with a personalized Intercom message.